Customer Service & Support

Customer Care Executive

Full Time

Baus Optical Company Limited is a key player in the optics industry in Kenya. To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

Duties & Responsibilities:

Following up on clients to constantly ensure we meet our service standards
Responding to clients enquiries through phone calls, messages and emails
Ensuring all clients complaints are sorted within the shortest time possible
Doing weekly, monthly and annual reports to the Head of Department regarding customer service
Any other role that may be assigned by supervisor or senior manager

Qualifications and Experience

Diploma or degree in Business Management or any related Course.
Experience in Customer care position with sales experience as an added advantage
People Management skills.
Pleasant personality & Good interpersonal skills.
Knowledge & Competencies of Computer skills.
Planning skills and Communication Skills (Written and oral).
Keen to Detail
Integrity, Professionalism and Unquestionable ethics.

How To Apply

Interested and qualified candidates should forward their CV via mail using the position as subject of email.

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