Admin & Office

Customer Service Assistant

Full Time

Duties & Responsibilities

The primary function of this position is to be the face of the company as the first contact of the company. Ensure presentable appearance, front office and atmosphere, and reconciliation of all front office and showroom activities in liaison with other Staff Members & Management as outlined below: –

FRONT OFFICE MANAGEMENT

Manage front office i.e. ensure clean and presentable front office area.
Receive and direct walk INS to the appropriate and respective department and staff member in a friendly and hospitable manner.
Make inbound and outbound calls and maintain an updated database of the same for staff requirements and debtors follow up.
Capturing contact details for all visitors to the company.
SHOWROOM ADMINISTRATION

Follow up with showroom team on the life cycle of an inquiry to ensure client is served to optimum
Support showroom in maintaining and updating stock movement
Support and assist showroom team in enhancing cleanliness and tidiness in the showroom
Make Cold calls to clients as per database generated for leads
COLLECTION OF CUSTOMER FEEDBACK

Answering client’s questions and addressing/escalating complaints as customer service support.
Maintain front office customer feedback forms/summary for walk-in clients.
DATABASE CREATION

Assist in generating and researching new databases for market segments against directories and references for events, cold calls etc.
Market Intelligence on Competitors, Market Trends etc.
NEWS REVIEW AND TENDER UPDATES

Share news updates related to company industry focus and tenders for bidding and application
Any other duty assigned by your supervisor(s) in relation to your position.
Chair and coordinate showroom meetings on a weekly basis on inquiries and action points

Qualification desired:

Diploma in Business or related field
Proficiency in English (Oral and Written)
Solid knowledge of Ms office particularly excel and powerpoint
Excellent communication and people skills
Good organizational and multi-tasking abilities and problem solving

How to Apply

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