Clique Limited, A leading supplier of crockery, linen, cutlery, kitchen accessories and toiletries in the hospitality industry is seeking to recruit a highly ambitious candidate to fill in the following position at their Nairobi office:
Reporting to the Customer Care Executive, the Receptionist will be responsible for managing the front office, the show room and responding to inquiries to ensure effective client services.
Screening and routing telephone calls in the switchboard,
Receiving and escalating enquiries to the right staff
Conducting follow up of client queries
Maintaining a record of incoming and outgoing calls
Directing email enquiries as per the requirements
Ushering in visitors/ clients, getting to know the purpose of their visit, conducting product orientation
Receiving clients visiting the organization and directing them to the relevant staff
Occasionally answering basic questions regarding the business as well as providing the customers with a brief explanation of company products
Welcoming clients to the showroom and calling a customer care person to attend to them
Ensuring notification is sent out to clients who visited the showroom
Generating reports on client visits to the show
Key Qualifications and Experience
Diploma in Business Administration or related field
Minimum of one (1) year experience is in customer service.
Ability to organize, multiple tasks and prioritize appropriately
Ability to handle confidential information in a discreet and professional manner
Knowledge in switchboard operation
Excellent written and oral communication skill
How To Apply
Interested candidates are requested to forward their updated CVs stating the subject heading “RECEPTIONIST” clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.
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