Admin & Office

Restaurant Supervisor

Full Time

Location: Lavington, Nairobi

A fusion of classical French and bistro-style food restaurant, is recruiting for a Restaurant Supervisor to join their team.

Job summary: Responsible for coordinating daily restaurant management operations, delivering superior food and beverage service and maximizing customer satisfaction and responding efficiently and accurately to restaurant customer complaints.

Duties and Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Participate in development of the restaurant’s budget

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

+ Degree/Diploma in Business Administration, Hospitality Management or culinary schooling is a plus
+ Proven work experience as a Restaurant Supervisor, Restaurant Team Leader or similar role
+ Hands-on experience in customer service
+ Acute financial management skills
+ Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
+ Problem-solving aptitude
+ Proficient in MS Office and familiarity with restaurant management software
+ Excellent organizational and leadership skills
+ Strong people and motivational skills
+ Outstanding communication (verbal and written) and interpersonal skills

How To Apply

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