Admin & Office / Hospitality, entertainment & leisure

Front Office Receptionist

Full Time

The Cold Springs Homa Bay Hotel is located in the Western part of Kenya in Homa Bay county, a stone throw away from Maseno University. It is the second Hotel established under the Coldsprings Hotels Ltd. franchise, the first being the Karen Boutique Hotel in Nairobi. The Hotel caters for a wide variety of guests both local and international. Our rooms are designed such that each one has a different theme and ambience to indulge you in extreme comfort. The corporate niche of the hotel also offers conference facilities and can host events organised by highly trained personnel. We offer an unrivalled fusion of warm hospitality getting the most out of the local cultural heritage and the breathtaking scenic views that Homa Bay has to offer.

About the job

Job details

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments


Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, Fidelio
Understanding of websites
Customer service attitude
Excellent communication and organizational skills
Degree/Diploma in hotel or Tourism management

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