Customer service and support

Customer Engagement Executive

Full Time

Job Description

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the past year. Our products were recognized recently as ‘the best solar lamp’ in the Economist. Uniquely, we sell our life-changing Sun King solar home lights to off-grid families in India and Africa through a massive direct sales force of trusted, village-level sales agents that penetrate deeply into rural markets to promote our products home to home and build trust in our brand at a micro level. Today 5,000 active Saathis bring clean, safe light to > 40,000 new off-grid homes each month. We’re now expanding our distribution network from three states to the whole of rural India and East Africa, an under-penetrated market of half a billion emerging consumers. And we are releasing more trustworthy, aspirational products to keep our network busy. Specialties Rural marketing, Solar lighting, India, Africa

What you would be expected to do:
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Conduct customer verification process prior to purchase of products
Credit assessment of potential clients to inform product purchase
Identification of fraud/duplicated and/or inaccurate records and data of prospective clients
Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
Ensure high customer satisfaction levels  after a sale and increase customer retention.
Gather and document information about the customer and the product.
Perform any other duties that may be assigned.
Attract potential customers by answering product and service questions and suggesting information about other products and services offered
You might be a strong candidate if you:
Have a Degree in a Business Administration/ Customer Service Management or any business related field
Possesses excellent interpersonal skills.
Has clear and straight to the point communication skills with fluency in both written and spoken English and Swahili
Can demonstrate problem solving ability and attention to detail
are passionate about positively impacting the lives of rural consumers.
What we offer (in addition to compensation and statutory benefits):
An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.

We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong.  We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Greenlight recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status,  disability, or any other protected characteristic as established by law.

What to expect from us, after you submit your application:
The first step is to apply for the job opening through Greenlight’s career website or by emailing your resume to one of our HR representatives.  You can expect an email response within three weeks regarding the status of your application.  If you are shortlisted for consideration, we’ll set up a conversion with you to learn more about your interests and background, share more about the job requirements and Greenlight Planet, and to answer any initial questions you may have.

How To Apply

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