Admin & Office / Hospitality, entertainment & leisure

Receptionist

Full Time

Location: Nairobi, Thika Rd,

Height Twisters Apartments are fully furnished apartments looking to hire an efficient Receptionist tasked with registering guests, managing reservations and providing information about rooms, rates and amenities.

Key Responsibilities

Assist in bookings and reservations
Perform all check-in and check-out tasks
Register guests by collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our apartments, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Operate the switchboard
Attend to all routes of room bookings, such as online, phone, and in person.
Maintain orderliness and cleanliness at the front area
Assist guests’ in storing valuables in secure deposit box
Liaise with other departments of the Apartments
Handle customers’ payments through M-Pesa, credit cards and other modes of payment which may be communicated from time to time.
Skills & Qualifications

A degree in Business Management or any relevant field
Experience working in a hotel, or furnished apartments preferably as a receptionist
Efficient management of bookings
Basic computer skills
Good Customer service skills
Good interpersonal skills.
Excellent communication and organizational skills
Ability to multi-task.
Good crisis management skills
NB: Qualified Male candidates are highly encouraged to apply

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Receptionist – Furnished Apartments)

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