Customer service and support

Customer Service Representative

Full Time

Position Summary: –

We are seeking to recruit a Customer Service Representative who  is required to understand and resolve customer’s queries on product and service  in a courteous and professional way in order to ensure customer’s satisfaction so as to achieve the set  service levels.

 

Key competence and attributes

·         1- 2 Years of  experience in a Customer Service set up

·         Excellent telephone etiquette

·         Good listening and communication skills

·          Outstanding customer service skills

·         Should be customer service oriented with a focus on meeting the needs of the customer first

·         Must be computer literate

·         Creative and critical thinker

·         Problem solving skills with ability to handle complaints in a  professional manner

·         Maintains a positive attitude and enthusiasm when faced with routine work

·         Dynamic and energized individual.

·         Ability to multi task

·         Maintains high levels of integrity and confidentiality of client information.

Duties and Responsibilities:

·         Receiving  incoming calls and provide general and technical support to customers on our products

·         Quickly understand the customer’s needs and providing the best solution.

·         Conducting return visit calls to clients

·         Collecting and updating client information on CRM.

·         Record and follow up on general queries and complaints

·         Handle complaints in a polite and professional manner.

·         Handle online customer support if required

Knowledge and skills:

·         Diploma certificate or Holders of Bachelor’s degree will have an added advantage.

·         Fluent in the English and Swahili Language

·         Proficient in MS Office

·         Previous experience in a customer service  background will be an added advantage

·         Must possess a Valid Certificate of Good Conduct

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