Information Technology

ICT Support Assistant.

Full Time

ICT SUPPORT ASSISTANT – ONE (1) POST (RE–ADVERTISEMENT)

Job Title: ICT Support Assistant

Reports to: Assistant Manager, Infrastructure and Service Management

Duration: Six (6) months (renewable once)

Purpose for the Job

The position is responsible for managing the ICT helpdesk, providing technical support to resolve reported issues, installing software and devices and managing general administrative ICT issues within the department.

Duties & Responsibilities

Duties and responsibilities at this level will entail: –

i. Receive and log in ICT incidents;
ii. Provide first line support;
iii. Escalate unresolved ICT incidents to specialist areas;
iv. Track and monitor ICT incidents up to closure;
v. Generate progress reports;
vi. Troubleshoot and provide second line support;
vii. Communicate resolution of incidents to the user.

Minimum Academic, Professional Qualifications and Experience

i. Bachelor’s degree in Information Technology, Computer Science or related field from a recognized institution;
ii. Cisco Certified Network Associate – level 2 and above (CCNA), OR MCSA, or HCNA;
iii. At least six (6) months experience in ICT service will be an added advantage;
iv. Meets the provisions of Chapter Six of the Constitution.

How To Apply

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