Customer service and support / Information Technology

ICT Support Assistant (Webmaster)

Contract

ICT SUPPORT ASSISTANT (WEBMASTER) – ONE (1) POST

Job Title: ICT Support Assistant (Webmaster)

Reports to: Manager, Innovations and Solutions Development

Duration: Six (6) months (renewable once)

Purpose for the Job

i. To ensure that the web servers, hardware and software are operating correctly, designing the website, generating and revising web pages, A/B testing, replying to user comments and examining traffic through the site;
ii. Ensuring KenTrade’s web presence on social media

Duties & Responsibilities

Duties and responsibilities at this level will entail: –

i. Maintain KenTrade’s web presence by posting new content in a timely manner and on the intranet as well as archiving any outdated content;
ii. Make improvements to KenTrade’s website and the intranet;
iii. Work closely with KenTrade’s Marketing & Communications department to determine suitable content for KenTrade’s website;
iv. Track site usage statistics and monitor performance;
v. Develop and maintain new online resources, frequently asked questions and database;
vi. Ensure a consistent look and feel across the website by promoting uniform font, formatting, icons, images and layout, and creating appropriate templates to assist content authors;
vii. Identify, diagnose, and fix website problems including broken links, typographical errors and formatting inconsistencies;
viii. Oversee the implementation of security measure to safeguard KenTrade’s website;
ix. Design and build intranet applications such as content management system;
x. Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Minimum Academic, Professional Qualifications and Experience

i. Bachelor’s Degree in Graphic design, Information Technology, Computer Science, Business IT or related from a recognized Institution;
ii. Certification in web programming and design;
iii. At least six (6) months experience in website development will be an added advantage;
iv. Meets provision of chapter six of the Constitution.

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