Customer service and support

Customer Care Assistant

Full Time

Job Summary
Responsible for providing assistance to Customer Care office as an interface between internal and external customers

Job Description/Requirements
Job Title: Customer Care Assistant (1 Post) REF: KFCB/HR/15/2021
Terms of Service: Permanent & Pensionable
Grade: KFCB 8

Job Purpose: Responsible for providing assistance to Customer Care office as an interface between internal and external customers

Responsibilities

a) Compiling daily visitors’ register;
b) Compiling daily reports;
c) Providing relevant information to visitors;
d) Responding to visitors’ queries;
e) Recording visitors’ personal details;
f) Receiving, guiding and directing visitors to designated offices and areas; and
g) Issuing visitors’ passes

Specifications/Requirements for Appointment;
a) Diploma in Customer Service, Public Relations, Hospitality Management, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
b) Proficiency in Computer applications

Candidates who meet the requirements are required to send their applications quoting the job reference number accompanied by detailed curriculum vitae, copies of Academic and Professional certificates, National Identity Card

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