Public Relations

Agent Relationship Representative

Full Time

About KOKO Networks
KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected “KOKO Points” inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers. Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa. KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.

Your Role:

As Agent Relationship Representative, you will be responsible for the relationship and performance management of KOKO Agents assigned to you.. You will drive the acquisition of customers through Joint Business Planning (JBP) with Agents and the execution of Trade Marketing initiatives. You will need to achieve targets related to growing our customer base
What You Will Do:
Oversee the performance and relationship management of KOKO Agents assigned to you
Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents
Execute on activity plans to ensure delivery of targets
Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience
Engage collaboratively with in-house Agent and customer support teams
Gather market intelligence and customer feedback and share back to commercial leadership
What You Will Bring to KOKO
Bachelor’s degree from an accredited university, preferably in a business-related area of study
1+ years experience in a similar position ideally from FMCG or Telco
Commercial acumen
Good planning and organizational skills
Ability to work under pressure and with minimum supervision
Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
Unquestionable Integrity
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

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