Information Technology

IT Assistant

Full Time

Job Description

·         Respond to user queries and solve identified problems

·         Ensuring that the ICT is able to deliver comprehensive service that meets the business requirements.

·         Monitoring system performance and troubleshooting issues

·         Installing and configuring software, hardware and networks

·         To negotiate between ICT Application Support, other directorates, and external suppliers to resolve often highly technical or contentious issues.

·         Ensuring security and efficiency of IT infrastructure

·         To develop and review ICT policy and implementation processes

Necessary Qualifications and Skills:

Qualifications:

·         Degree in a computer field or its equivalent

·         Must have knowledge of the following: Windows 2003 and above, Exchange Server, LANs, WANs, Virtualization, TCP/IP, Routing, SANs, SQL Server, network design, factor authentication, encryption technologies, system monitoring and management

Skills and Desired Qualities:

·         Excellent interpersonal skills

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