Customer service and support

Debt Collection Call Center Specialist

Full Time

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 700 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Send reminders on debt payment deadlines to customers using phone, email, and letters.
Process and maintain debt collection correspondences and other documents.
Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
Give suggestions on debt collection process improvements.
Achieve the set targets
Any other duty assigned

Diploma/Degree in Business Administration, Marketing, or related field.
At least 2 years of relevant experience as Debt Collector/ Customer Support
Specialist, or DC Specialist, preferably in a Financial Institution
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili

Competitive salary and performance bonus
Friendly and dynamic work environment
Great opportunity to participate in building up business
Support from a professional international team
Opportunity for personal development

How To Apply

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