Customer service and support

Customer Service Representative

Full Time

Purpink Gifts Limited is Kenya’s award-winning omnichannel gift store and Florist Company. We are all about gifting something different, something extraordinary. Would you like to join our exciting team ?
To be successful as a Customer Service agent at Purpink, you should have superb attention to detail and be able to promptly identify problems. Outstanding candidates will gain great leadership, problem-solving, and interpersonal skills

Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
Maintaining a positive, empathetic and professional attitude toward customers always while responding promptly to customer inquiries.
Communicating with customers through various digital and physical channels.
Acknowledging and resolving customer complaints.
Vast product knowledge.
Provide accurate, valid and complete information to customers upon request
Resolve customer complaints via phone, email, mail or social media
Process incoming orders, and liaise with the relevant teams to ensure orders are done on time e.g. the personalization team

Qualifications
At least 1 year of relevant work experience will be an advantage. A plus if the experience is from an eCommerce company.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Currently studying towards bachelor with one of the following majors: Information Technology, Marketing, Business Administration or any relevant majors.
A good eye for design and all things creative!
Knowledge of Shopify is a plus but not required
Experience with Instagram, Pinterest, Facebook and a knowledge of how to utilize them to generate brand awareness, brand interest, brand loyalty and web traffic
Excellent written and verbal communication skills
A can-do attitude with a willingness to work hard and take ownership of deliverables
A genuine desire to be part of a small business
Upbeat personality
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

How to Apply:

Email your resumé, cover letter, and pay requirements to the email provided. Include “CUSTOMER SERVICE REPRESENTATIVE 2021 ” n the subject line. Applications submitted without the requested information will NOT be considered.

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