House keeping and sanitation

Villa Attendants

Full Time

Goals and Objectives: This position of Villa Attendant will execute housekeeping operational
standards in all relevant areas.
He/she will follow standards / procedures within the housekeeping department which meet the requirements and exceed the expectations of our guests and will play a pivotal role in making the Segera housekeeping offer a world class standard.
This position will assist in the execution of procedures to ensure proper maintenance of all
housekeeping areas. Villa Attendant must ensure in all housekeeping areas the highest standards, professionalism & a level of consistency that ensures Segera’s reputation and values are upheld at all times.

Duties and Responsibilities
Advise the HOD of any guest related issues including requests and complaints and ensure
that they are addressed immediately.
Training and supporting Junior Villa Attendants when required to.
To work within the daily arrival/departure and occupied operational process in
housekeeping timorously.
Ensure all operating procedures and high cleaning standards within all housekeeping
areas including villas, picnic set-ups, and main areas are maintained at all times.
Understand standards as set by Segera and maintain them as documented in the
housekeeping standards
Ensure you understand the usage and application of cleaning and chemical processes.
Ensure cleanliness and hygiene at all times in all areas of housekeeping and surrounds.
This must be maintained in accordance with set standards.
To control and ensure care for all villa linen according to set standards and procedures
Liaising with HOD Housekeeping, Experience Host and peers to ensure open channels of
communication and optimum working relationships

Report any stock discrepancies to the HOD as and when noticed by you
Ensure care is taken of all assets and any breakages or theft are recorded and reported to
the HOD and Experience Host to be addressed immediately
Ensure follow up on all requests – i.e. Maintenance requests, guests requests, in-villa F&B
and housekeeping stocks
To assist with housekeeping in guest areas, dining room and pool area according to set
Ensure that correct procedures of garbage separation are abided to in all housekeeping
areas and daily procedures of disposal are adhered to.
To work according to a set roster, leave plan and work schedule
Attend and be receptive to staff development and training by ensuring a high level of
standards are met and maintained.
Ensure loyalty and commitment to Segera is executed in all areas of your work and in
communicating with guests.
Close attention to detail on all matters and in all aspects of this position.
Any other duty which may be assigned by the management from time to time.

Proven experience in housekeeping department in a 5-
star lodge/retreat/hotel will be added advanatge
Strong interpersonal and communication skills with a passion for service
Excellent organizational and multitasking abilities
Must have a certificate of good conduct
Willingness to learn Segera standards
Flexible and solution driven
Work well under pressure

How To Apply

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Only successful candidates will be contacted.