Ramp Services Team Leader

Full Time

We are seeking a professional with a proven track record in operations that will be responsible for leading a team during a flight or on a specific task and ensure compliance of safety, security and operational performance in line with the Swissport formula, procedure, policies and brand values.

Key Duties and Responsibilities

Coaching and coordinating the team assigned to the task
Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
Ensuring compliance with all SOPs/LOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Leading the team to ensure we deliver consistently great customer experiences at every touchpoint.
Resolving service challenges in a timely manner.
Maintaining discipline and ensuring that staff observe safe working practices as per company policies.
Completing flight/task reports as per company procedure.
Maintaining positive customer relationships during the assigned task.
Actively participating in customer briefings and ensuring that the customer expectations are met.


Diploma or Higher
Computer Literacy
Experience in Ground Handling will be an added advantage
Customer Oriented
Effective interpersonal skills
Problem-solving and decision making
Planning and organizing skills
Good communication skills (written and verbal)
Attention to detail

How To Apply

Application letter and CV ONLY clearly indicating the position applied for should be forwarded via email.

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