The Customer Experience Representative will act as a liaison between Tenakata and Our Customers, provide information about Tenakata’s product/services , answer questions, and resolve any emerging problems that our customer’s might face with accuracy and efficiency.
A successful Customer Experience Representative is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.
Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their ﬁnancial goals. It is imperative that the Customer Experience Representative be passionate equally, to our customer’s and company’s goals.
●Manage contact center (Calls, Emails, WhatsApp, Feedback Forms, Social Media, Emails etc) and meet all quotas
●Assisting BDOs in the recruitment processes through collection of baseline data of the MSMEs
●Assisting MSMEs in completion of processes within the Tenakata App
●Identify and assess customers’ needs, researching, and analysing market trends, competitor analysis, and other relevant information.
●Build sustainable relationships and trust with customer accounts through open and interactive communication
●Provide accurate, valid and complete information by using the right methods/tools
●Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
●Keep records of customer interactions and any other necessary information through the Tenakata Admin/CRM system
●Carrying out customer satisfaction surveys to help to identify areas for improvement
●Perform other crosscutting duties as assigned.
Knowledge, Skills and Experience required:
●Proﬁciency with Microsoft Office Suite
●Excellent communication (both written and spoken) and presentation skills
●Strong phone contact handling skills and active listening
●Familiarity with CRM systems and practices
●Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
●Ability to multitask, prioritize, and manage time effectively
●Ability to go the extra mile to achieve company goals
●Business and Technology savvy individual
Ability to manage social media platforms will be an added advantage.
How To Apply
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