Customer service and support

Customer Experience Representative

Full Time

The Customer Experience Representative will act as a liaison between Tenakata and Our Customers, provide information about Tenakata’s product/services , answer questions, and resolve any emerging problems that our customer’s might face with accuracy and efficiency.

A successful Customer Experience Representative is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.

Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Customer Experience Representative be passionate equally, to our customer’s and company’s goals.

Responsibilities:
●Manage contact center (Calls, Emails, WhatsApp, Feedback Forms, Social Media, Emails etc) and meet all quotas
●Assisting BDOs in the recruitment processes through collection of baseline data of the MSMEs
●Assisting MSMEs in completion of processes within the Tenakata App
●Identify and assess customers’ needs, researching, and analysing market trends, competitor analysis, and other relevant information.
●Build sustainable relationships and trust with customer accounts through open and interactive communication
●Provide accurate, valid and complete information by using the right methods/tools
●Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution
●Keep records of customer interactions and any other necessary information through the Tenakata Admin/CRM system
●Carrying out customer satisfaction surveys to help to identify areas for improvement
●Perform other crosscutting duties as assigned.

Knowledge, Skills and Experience required:
●Proficiency with Microsoft Office Suite
●Excellent communication (both written and spoken) and presentation skills
●Strong phone contact handling skills and active listening
●Familiarity with CRM systems and practices
●Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
●Ability to multitask, prioritize, and manage time effectively
●Ability to go the extra mile to achieve company goals
●Business and Technology savvy individual

Ability to manage social media platforms will be an added advantage.

How To Apply

Click on “Apply for job” button below to Apply. For Premium Members and for premium Membership (OPTIONAL) CLICK HERE.

For inquiries click on the WhatsApp button below