Admin & Office

Operations Manager

Full Time

Are you looking to work for an exciting influencer marketing and social commerce start-up that gives you an opportunity to challenge yourself, be part of a Kenyan success story and leverage your talent to do something meaningful and massive? We are seeking an experienced Operations Manager. The Operations Manager will offer operational leadership, supervise, and train employees, manage quality assurance of our services, strategize process improvements, and more. As part of our operations team, you collaborate with multiple team members, leaders, and stakeholders, participating wherever necessary to ensure smooth, efficient operations which will include planning, coordinating, implementing, and overseeing various content creation, influencer marketing campaigns for a range of products and services.

Daily and Monthly Responsibilities

Lead, motivate, and support a large team within a time-sensitive and demanding environment
Multitask across multiple projects, triaging as necessary to ensure success.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
Develop, implement, and maintain quality assurance protocols
Improving operational management systems, processes and best practices
Ensure operational activities remain on time and within a defined budget
Monitor daily operations and address potential issues when they arise
Coordinating influencer marketing campaigns
Maintaining a great relationship with influencers, creatives, and clients.
Skills and Qualifications

Bachelor’s degree in operations management, business administration, or related field
2+ years’ proven experience in an operations management position
Superb written and verbal communication skills
Strong time-management skills and the ability to organize and coordinate multiple projects at once.
Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge.
Highly trained in conflict management and business negotiation processes
Strong budget development and oversight skills
PMP certification is a huge plus

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