United States International University-Africa, is a Higher Learning Institution based in Nairobi, Kenya and is the most diverse university in East and Central Africa with about 6,000 students from over 60 nations, and a global network of more than 22,000 alumni. USIU-Africa is the only university in Sub-Saharan Africa whose degree programs are accredited by both the Kenya Government through the Commission for University Education (CUE), and by the American Government through the WASC Senior Colleges and Universities Commission (WSCUC).
In line with our commitment to providing quality, affordable education through world-class service delivery platforms, USIU-Africa is seeking to recruit suitable and qualified candidates for the following position:
Reporting to the Senior ICT Officer – Service Delivery, the successful candidate will be responsible for providing level 1 ICT support and where applicable to escalate them to a specialist.
Capturing on the helpdesk system the details to all user requests as they come in via phone or email
Resolving level 1 calls (MS Office, User permissions, Internet Access, Printing errors, etc) over the phone or remotely
Assigning level 2 and 3 calls to appropriate ICT Specialists in the various sections
Ensuring that all completed calls are appropriately closed and users get updates via phone or email on the status and progress of their requests
Updating the helpdesk knowledgebase with relevant information
Installation of various applications on the various computers within campus
Maintain all mission critical hardware on the campus – PCs, UPSes and Printers
Responsible for developing SOPs and other periodical checklists for all hardware
Provide on the spot training for students and faculty who experience difficulties using equipment and applications in the lab
Degree/Diploma in computer science, electrical engineering or other relevant course
At least 1-year experience in a related capacity
Knowledge on Office applications such as MS Excel, word, PowerPoint and Outlook
Personal Attributes & Competencies:
Excellent written and verbal communication skills
Self driven and organized
An attitude of problem solving
A person of high personal integrity
Attention to detail
If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international and multicultural institution where you can make a difference, please apply.
Interested applicants must indicate on the subject line of their email address the specific position they are applying for, provide current CV, copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to the address below
How to Apply
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