Customer service and support

Customer Care Officer

Full Time

Customer Service Jobs In Kenya.
Waumini Savings & Credit Co–operative Society Limited is a leading National SACCO with a membership of over 35,000 spread across Kenya. We are seeking to fill one (1) vacant position of a Customer Care Officer. Reporting to the Customer Care Manager, the Customer Care Officer will have the responsibility to provide appropriate information to existing & potential customers on the Sacco products and ensure that all inquiries and complaints are resolved in a timely manner.
Key Responsibilities
Handle incoming customer interactions through all the channels in use i.e telephone, sms, email, website, and social media accounts;
Escalate member feedback to relevant departments, follow–up for resolution and advise members appropriately;
Maintain records of customer interactions and the resolutions thereof;
Manage and resolve member complaints in a professional manner;
Ensure prompt new member registration and carry out change of member details;
Receive incoming mails, capture/record in the system, sort & disseminate to relevant departments or individuals; and
Any other duties as may be assigned from time to time.
Minimum Qualifications and Desired Qualities
Bachelor’s Degree/Diploma in Public Relations / Marketing/ Communications.
Relevant working experience.
Knowledge of accounting, credit, and lending principles.
Knowledge of SACCO practices and legal requirement.
Strong commitment and passion for customer service.
Excellent oral and written communication skills
Telephone Skills.
How to Apply
Click on “Apply for job” button below to apply. For Premium Members and for premium Membership (OPTIONAL) CLICK HERE.
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