Customer Service & Support

General Customer Support Agent

Full Time

Jim and David founded xFusion in early 2019 after facing the challenges of finding good outsourced support teams for their own businesses.

Customer Support

At least 2 years of Customer Service Experience for English Speaking businesses/clients/customers. (Phones)
Genuine care for customers & clients.
A sales-oriented person is a plus but not required.
Quick learner with the ability to absorb extensive information on our client’s brand history, product offerings, and communications.
Outstanding written and verbal communication skills, great email and phone etiquette.
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment
Proven to be organized, methodical, rigorous
Strong computer skills on in-demand applications and the ability to learn new applications quickly
Team player, able to develop great relations with co-workers (externally & internally).
Willingness to work on shifting schedules but predominantly during US business hours.

Required Equipment

You must have at least TWO stable internet connections. One acts as your main internet, and backup is the other. (DSL, Broadband, or Fiber connection).*Backup can be prepaid broadband.

Minimum Computer Requirements:

Laptop or Desktop with Quad-Core CPU >2.5Ghz, RAM: 8GB, HDD/SSD: 1TB + OS installed in an SSD 128GB (Preferably but not required)
External Keyboard and Mouse (if using a laptop)
Headset with Mic: For team meetings, 1:1 calls, and Voice call tasks (if required by the client you’ll be assigned to)
Webcam: Mainly for team meetings & 1:1 calls.
Typing Speed of at least 35-50 WPM

Method of Application
Interested and qualified candidates should forward their CV to the email below using the position as subject of email.

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